Cancellation & Refund Policy

1. Cancellation by Client

2. Cancellation by Artist

If an artist cancels a confirmed booking: (a) the client receives a full refund; (b) the artist's rating is impacted; (c) repeated cancellations may result in temporary suspension from the platform.

3. No-Show by Artist

If a confirmed artist fails to show up: (a) the client receives a full refund + 10% credit towards their next booking; (b) the artist's account is suspended pending review; (c) the artist may be permanently removed from the platform for repeated no-shows.

4. Partial Service

If an artist delivers only a portion of the agreed service (e.g., leaves early, reduced set): (a) a pro-rated refund may be issued at platform discretion; (b) both parties may submit evidence (photos, timestamps) to support their case; (c) Sohaya's dispute resolution team will make the final determination.

5. Refund Method

Refunds are processed to the original payment method (UPI). Processing time is typically 5–7 business days. In some cases, refunds may be issued as Sohaya credits that can be used for future bookings.

6. Dispute Process

To initiate a dispute: (a) go to your bookings page and select the relevant booking; (b) submit a dispute with a description and any supporting evidence; (c) our team reviews disputes within 48 hours; (d) both parties are notified of the outcome via email and WhatsApp.

7. Force Majeure

In cases of events beyond either party's control (natural disasters, government restrictions, medical emergencies), Sohaya will mediate a fair resolution which may include full refunds, rescheduling, or credits.

8. Contact

For refund-related queries, contact us at hello@joshoit.com or via WhatsApp.