Refund & Cancellation Policy
Last updated: March 2026
1. Client Cancellations
| When | Refund | Notes |
|---|---|---|
| Before artist confirms | 100% | Full refund |
| 7+ days before event | 90% | 10% cancellation fee |
| 3-7 days before | 50% | 50% retained |
| 1-3 days before | 25% | Artist compensation |
| Less than 24 hours | 0% | No refund |
| No-show | 0% | 75% to artist |
2. Artist Cancellations
If an artist cancels a confirmed booking:
- 7+ days before: Client receives full refund
- 3-7 days before: Full refund + ₹500 platform credit
- Less than 3 days: Full refund + ₹1,000 credit. Artist account flagged.
- Day of event (no-show): Full refund + ₹2,000 credit. Artist suspended.
3. Sohaya Guarantee
If an artist does not show up for a confirmed booking, Sohaya will:
- Issue a full refund of the booking amount
- Provide platform credit as compensation
- Attempt to find a replacement artist if time permits
4. Refund Processing
- UPI refunds: 2-7 business days
- Card refunds: 5-7 business days
- Net banking: 5-10 business days
- Platform credits: instant
5. Disputes
If you are unsatisfied with a service, you can file a dispute within 72 hours of event completion. Sohaya will mediate between Client and Artist. Resolution may include partial or full refund, credits, or no action depending on the circumstances.
6. How to Request a Refund
Go to My Bookings → Select booking → Cancel/Dispute. You can also email support@sohaya.com with your booking ID.
Contact
Josho IT Solutions
Email: support@sohaya.com