Privacy Policy

1. Information We Collect

Account information: name, email, phone number, profile photo when you create an account.

Usage data: pages visited, search queries, booking history, device information, IP address.

Location data: city and approximate location for matching you with nearby artists (GPS only when Go Live is active).

Payment data: processed by our payment partners. We do not store card numbers.

2. How We Use Your Information

• To provide and improve the Platform
• To match Clients with relevant Artists
• To process payments and payouts
• To send booking confirmations and reminders
• To personalise your experience
• To prevent fraud and ensure safety
• To comply with legal obligations

3. Information Sharing

We share your information only with:

• Other Users: limited profile information visible to facilitate bookings
• Payment partners: to process transactions
• Service providers: analytics, communication (MSG91, Sentry)
• Legal requirements: when required by law

We never sell your personal data to third parties.

4. Data Security

We use industry-standard security measures including encryption, secure hosting (Vercel + Supabase), and access controls. However, no system is 100% secure.

5. Your Rights

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Export your data in a portable format

6. Cookies and Tracking

We use essential cookies for authentication and session management. We use Google Analytics for understanding usage patterns. You can disable cookies in your browser settings.

7. Data Retention

We retain your data for as long as your account is active. After account deletion, we retain minimal data for legal compliance (up to 7 years for financial records as required by Indian law).

8. Children

Sohaya is not intended for users under 18. We do not knowingly collect data from minors.

Contact

For privacy concerns: privacy@sohaya.com

Josho IT Solutions · joshoit.com